Delivery & Returns
Delivery
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Orders are generally shipped within 24 to 48 business hours after payment confirmation.
In certain exceptional cases, this period may be extended to a maximum of 72 hours .đ Important: During periods of high demand (sales, promotions, holidays, etc.), these delivery times may be exceptionally longer. We make every effort to process your orders as quickly as possible.
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Delivery time is 8 to 9 working days after dispatch.
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You will receive a tracking number to track your package in real time.
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Orders are shipped from our partners, guaranteeing fast and secure service.
Return policy
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You have 90 days from receipt of your order to exercise your right of withdrawal.
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Return costs are the responsibility of the customer.
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For the return to be accepted, the package and the product must be returned in intact and complete condition , in their original packaging.
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Please protect the product well when returning it to avoid any damage.
Sale in accordance with Bay' Salam
We carry out a sales activity in accordance with Bay' Salam , which is a form of commercial contract respecting the principles of Islamic finance:
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The product is paid in full upon ordering (advance payment).
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Delivery is made on an agreed date (8 to 9 working days).
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The delivered product complies with the description given at the time of ordering.
This method allows us to offer products while respecting ethical and religious values, thus avoiding any form of uncertainty or injustice in the transaction.